Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order, you agree to the terms described below.

We aim to provide a clear and transparent shipping experience from checkout to delivery.

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1. Order Processing

All orders are processed in the order they are received.

Standard Processing Time:
2–4 business days (Monday–Friday, excluding holidays)

During peak shopping periods or major holidays, processing may require up to 5 business days.

Orders are not processed on weekends or U.S. federal holidays.

Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.

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2. Shipping Fees

We offer a flat shipping rate of $5.99 per order, regardless of destination.

Shipping charges are displayed at checkout before payment is completed.

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3. Estimated Delivery Timeframes

Delivery times vary depending on destination and carrier operations.

Please note:
Delivery estimates are not guaranteed timeframes. Transit times may vary due to weather, carrier delays, customs inspections, or other external factors beyond our control.

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4. Tracking Information

Once your shipment is dispatched, you will receive tracking details via email.

Please allow 1–3 business days for tracking updates to appear in the carrier’s system after label creation.

If tracking does not update immediately, the shipment is still in transit.

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5. International Shipments & Customs

International orders are shipped under Delivered Duty Unpaid (DDU) terms.

Customers are responsible for:

• Any applicable customs duties

• Import taxes

• Brokerage or clearance fees required by their country

We are not responsible for delays resulting from customs processing.

Customs policies vary by country, and we recommend checking with your local customs office if you have questions regarding potential fees.

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6. Order Changes & Cancellations

We begin processing orders shortly after they are placed.

If you need to update your shipping address or request a cancellation, please contact us within 12 hours of placing your order.

After an order enters the fulfillment stage, modifications or cancellations may not be possible.

Support Contact:
service@wacgcare.com

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7. Lost or Damaged Shipments

If your package arrives damaged, please contact us within 72 hours of delivery and include clear photos of the package and contents. We will review the claim and arrange a resolution if applicable.

If a carrier officially confirms that a package has been lost in transit, a replacement will be issued at no additional cost.

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Company Information

Creative Drinks, Inc.
1615 Sandpoint Dr
Ceres, CA 95307
United States

Phone: (209) 537-4100
Email: service@wacgcare.com

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If you have any questions regarding shipping, please contact our support team during regular business hours. We are committed to providing a smooth and reliable delivery experience.