Return & Refund Policy
Return & Refund Policy
This policy explains the conditions under which returns, exchanges, and refunds are accepted. By placing an order, you agree to the terms outlined below.
We are committed to handling return requests fairly and transparently.
1. Return Window
You may request a return within 30 days of delivery.
To qualify for a return, items must:
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Be in the same condition as received
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Show no signs of use
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Include original packaging (if applicable)
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Be accompanied by proof of purchase (order number or receipt)
Returns that do not meet these conditions may be declined.
2. Return Authorization Required
All returns must be authorized before being sent back.
To request approval, contact:
service@wacgcare.com
If your return is approved, we will provide:
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Instructions for return shipment
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The appropriate return address
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Any necessary documentation
Items sent without prior authorization will not be accepted.
3. Damaged or Incorrect Orders
Please inspect your delivery upon arrival.
If you receive an item that is damaged, defective, or incorrect, notify us within 72 hours of delivery. Include clear photos and your order number so we can review and provide a resolution.
Failure to report damage within this timeframe may affect eligibility.
4. Non-Returnable Items
Certain purchases are not eligible for return, including:
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Final sale or clearance items
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Gift cards
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Items returned in used or altered condition
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Shipping fees paid at checkout
If you are uncertain about eligibility, please contact us before sending any items back.
5. Exchanges
We do not process direct exchanges.
If you wish to replace an item, please:
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Submit a return request for the original order
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Once approved, place a new order separately
This ensures faster processing and inventory accuracy.
6. European Union Customers
For orders delivered to addresses within the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason.
To qualify under this provision:
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Items must be unused
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Returned in original condition
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Accompanied by proof of purchase
This statutory right is separate from and in addition to the standard 30-day return window.
7. Refund Processing
Once your return is received and inspected, we will notify you regarding approval status.
If approved:
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Refunds will be issued to the original payment method
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Processing may take up to 10 business days
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Financial institutions may require additional time to post the refund
If more than 15 business days have passed since approval, please contact us.
8. Return Shipping
Return shipping instructions will be provided upon approval.
Do not ship items to the company address listed below unless specifically instructed to do so.
Company Information
Creative Drinks, Inc.
1615 Sandpoint Dr
Ceres, CA 95307
United States
Phone: (209) 537-4100
Email: service@wacgcare.com
If you have questions regarding this policy, please contact our support team during regular business hours. We aim to resolve concerns in a timely and professional manner.